Tech Support

Please Note:

You may be asked to leave your machine as we process systems on a first-come, first-serve basis. Depending on current demand and the nature of the work required, it may take several days to resolve your issue.
Please bring all needed software, power supplies, or other necessary accessories. This will help to speed up our service to you and help prevent delays in service.

Warranty Support: We provide support for systems with warranty for one year.
- Includes: Free Diagnostic, Free Labor, Free Parts.
- If system issue can not be fixed:
  - 1st an equivalent will be given.
  - 2nd if equivalent machine is unavailable then store credit will be given.
Non Warranty Support:
- We can provide support for systems and software that were not purchased at Free Geek of Arkansas or those which are outside of their warranty period.
- This support is offered at per hour rate for labor, plus the cost of parts.
- This support is done on a first come first serve basis.
- This support is dependent upon tech staff availability.
Diagnostic: We provide the 1st hour free for hardware diagnostics.
Operating System Install or Reinstall: We can perform an operating system install on your non-Free Geek computer system for a base fee. You must purchase and provide any keys if necessary for installation.
Backup and Transfer of Data: Our technicians can backup and transfer data. There is a fee per hour plus cost of storage media unless you bring your own.
Data Recovery:
- All data recovery is difficult or impossible.
- There is a base charge whether we can recover any data or not.
- There is a per GB rate in addition to the base fee.
- Cost of storage media unless you bring your own.

We will assist and guide you with instructions to diagnosis your own issue without charge as long as you do the labor and purchase any necessary parts.
We have parts and storage for sell if needed.